Virtual Receptionist Services

Alert Communications’ virtual live receptionists use your company name and create a professional image of being right there in your office. Our services include:

• Call patching – Our receptionists screen all calls and can patch any call through to you, according to your custom call-protocols.
• Flexible message delivery – Choose to have messages and information, including voice-mail messages, delivered via e-mail to your PC or any mobile device.
• Appointment scheduling – We can capture potential new clients by immediately scheduling appointments and confirming them via e-mail. You and your staff can access our secure, online calendar 24/7.
• Lead qualification – We prepare a custom script based on your specific questions so our live receptionist can qualify potential-client calls. That information is available immediately via e-mail and can be analyzed within our database.
• VIP screening – Based on your list of VIP callers, Alert virtual live receptionists can auto populate message forms to deliver personal attention to your clients and reduce usage minutes.

Beyond the Call

Choose from a variety of virtual live service options to save time and money, including:

• Live receptionist answering services that automatically switch to voice mail after hours.
• Automated screening with the option to connect to our virtual receptionists.
• Stand-alone voice mail delivered in a wav. file via e-mail.
• Two-way e-mail response so you can e-mail temporary call-instructions.
• Bilingual Spanish-speaking receptionists and translation services.
• Customized call reports to track a variety of metrics.
• 24/7 availability of Alert virtual live receptionists 365 days a year.