Our Virtual Receptionist service is designed to efficiently and effectively outsource your receptionist needs. By utilizing our Virtual Receptionist service, a small company can sound ‘big’ by providing the same kind of customer interface that large companies boast about. Additionally, the Virtual Receptionist service is available at a far lesser cost than traditional alternatives. Alert Communications Agents answer in your business name and handle a multitude of call situations while giving the impression that they are at your front desk. The Alert Communications objective is to cut your expenses and increase your revenue.
Our Business is Always Open!
From a remote location, we offer all the benefits of a personal, on-site Receptionist at a fraction of the cost. We don’t get sick or arrive late. In turn, you save on salary expenses (hourly wages, benefits, sick leave, vacation time, etc.) and benefit from Alert Communications’ highly professional and skilled Agents who will expertly manage your calls. We never miss a call, so you’ll never miss an opportunity for new business. We understand the value of your client relationships and that a great deal of energy and expense goes into to getting your business phone to ring. It’s fundamental for every business to have their calls answered live, by professionals, who can begin the process of enhancing client relationships.
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Receptionist Service
Receptionists answer with your business name and handle calls professionally, using language that gives the impression we’re in your office which in turn, strengthens business relationships. Receptionists can handle multiple call situations. For example, you may wish for the following call types to be handled differently: existing clients, potential clients, VIP Callers, and customer service questions. We’ll customize your account to meet your business objectives.
Call Patching
Receptionists are able to patch calls 24/7 to a cell phone, residence, voicemail or right to your desk. Calls may be screened and the receptionist will inform you of who is on the line, giving you the option of taking the call.
Flexible Message Delivery Options
Messages and other data can be delivered via email to your PC or PDA, in text form to your cell phone, as well as via Fax. Additionally, callers can be connected to your voicemail box for wav file email delivery.
Voicemail Services
Choose from a variety of automated options to compliment your live services. Customized solutions include live service during business hours that automatically switches to voicemail after hours, or 24/7 automated services that include options to connect to our receptionists.
Real Time Online Appointment Scheduling
Capture new clients immediately when our receptionists schedule appointments. This secure online calendar is customizable to your business and can be accessed via the internet. Each staff member will have their own unique password and can log in to view their calendar or to sync it to their Outlook. Emails can be sent notifying staff of each new appointment scheduled, additionally, clients can be sent automated email reminders.
VIP Caller Service
Your account can be programmed with a list of your VIP Callers, enabling the receptionist to immediately populate message forms with the caller’s name and telephone number. This service will immediately make your caller feel taken care of and will reduce your usage minutes.
Process or Qualify Leads
Receptionists capture lead information and email it in real time, enabling rapid follow through by your staff. Simply provide the specific questions you would like answered and we’ll do the rest.
Order-Taking
Receptionists connect directly to your website to process orders, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.
Spanish Answer Services
Bilingual receptionists are staffed 24/7 and available to handle Spanish language callers or translation services.
After Hours Answering Services
Receptionists deliver all services 24/7, and can follow escalation protocol to reach staff members during emergency situations.
Email Response
This time saving service enables you to email your account with temporary information. For example you may be out on an appointment and wish for the receptionist to deviate from your ‘normal’ instructions, take a message, and let your caller know when they can expect a return call.
Request a Quote today! Or contact us at: (800) 664-3489
